Posts Tagged ‘social networking’

Social Media Glossary

When Social Media comes up around the water cooler or in client meetings, do you cringe and try to fluff your way through the terminology? Here are some of today’s common terms when it comes to the Social Web so you don’t have to feel so lost:

Avatars – Graphic images representing people. An animated version of your online persona, it may or may not be an authentic representation of yourself.

Blogs – Websites designed in journal format, with most recent items at the top of a page, and written in a conversational, personal style, giving the author an authentic voice online.

Blogroll – A list of sites displayed in the sidebar of blog, showing what other blog sites the author reads regularly.

Bookmarking – Saving the address of a website article, either in your brower, or on a social bookmarking site like del.icio.us.

Community Building – Attracting and helping an audience to find shared interests and goals, use the technology, and develop useful conversations.

Content – Text, pictures, video and any other meaningful material that is on the Internet.

Crowdsourcing – Harnessing the skills and enthusiasm of those outside an organization who are willing to volunteer their time contributing content and solving problems.

Email Lists – Names and emails collected through sign up forms that are kept in one place so you can send mass emails to them in the form of a newsletter. It is best to use an email service provider for this rather than manage it on your own so you comply with spam laws.

Feeds – A way to read, view or listen to items from blogs and other RSS-enabled sites without visiting the site, by subscribing.

Links – Highlighted text that, when clicked, take you from one web page to another. Bloggers use links a lot when writing, to reference their own or other content. Linking is another aspect of sharing, by which you offer content that may be linked, and acknowledge the value of other’s people’s contributions by linking to them.

Podcast – audio or video content that can be downloaded automatically to a website so you can view or listen offline.

Post – a blog article or entry in a forum.

Profile – The information you provide about yourself when signing up for a social networking site. Usually contains a picture and basic information, your personal and business interests, a “blurb” about yourself, and tags to help people search for like-minded people.

RSS – Short for Really Simple Syndication. It allows you to subscribe to content on blogs and other social media and have it delivered to you through a feed.

Social Media – A term for the tools and platforms people use to publish, converse and share content online.

Social Networking Sites – Online places where users can create a profile for themselves and engage with others using a range of social media tools including blogs, video, images, tagging, lists of friends, forums and messaging.

Subscribing – Signing up to receive information regularly from a particular website by feed or newsletter.

Tags – Keywords attached to a blog post, bookmark, photo or other item of content so you and others can find them easily through searches. Remember tags are common terms that people would normally use in their searches.

Web 2.0 – A term coined in 2004 to describe blogs, wikis, social networking sites and other Internet-based services that emphasize collaboration and sharing, rather than less interactive publishing (Web 1.0).

Wiki – A web page – or set of pages – that can be edited collaboratively. The best known example is Wikipedia, an encyclopedia created by thousands of contributors across the world.

Are there any terms we forgot, or that you’re still confused about? Let us know by commenting below and we’ll help!

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Top 7 Social Networking Sites for Real Estate

Here are the top seven social networking sites that benefit anyone in the Real Estate industry.

1. Facebook

Now reaching 800 million active users, Facebook is one of the easiest ways of finding prospective customers within any given area. For real estate you can target very specific groups according to your business needs and reach your prospective customers where they already are.

2. Merchant Circle

572 members in the Atlanta area are using Merchant Circle’s free marketing tools to find new local customers. You can link up with other local businesses, create special deals, and fill your profile with influential reviews.

3. Trulia

Trulia is an all-in-one real estate site that’s jam-packed with the most useful and timely information on homes for sale, apartments for rent, neighborhoods, markets and trends to help you figure out exactly what, where and when to buy. You can also follow popular real estate blogs and get advice and opinions from local experts on Trulia Voices.

4. ActiveRain

ActiveRain is one of the few networking sites that are exclusively meant for real estate professionals. Join 214,063 professionals on the world’s largest real estate network — it is still free.

5. RealTown

RealTown is a resource for a wide variety of real estate related articles from industry experts, syndicated columnists, Real Estate magazines, vendors and members. It is an internet portal that features everything real estate. Developed back in 1995, RealTown is one of the oldest and most respected communities in the real estate industry.

6. LinkedIn

Realtors are beginning to leverage the power of Linkedin.com for their business. The growth of the site’s traffic and user base coupled with opportunities to join Groups, engage in Q&A’s, and broadcast information makes Linkedin an absolute necessity to any Realtor.

7. Zillow

Zillow is a free online real estate site where you can search for homes for sale, find home prices, see home values, view recently sold homes, and check mortgage rates.

Bonus: Google +

Not quite in the top tools list yet, Google+ offers a steady concentration of traffic from affluent demographics that could create the perfect conditions for luxury marketers.

How about you? What are your favorite real estate social networks?

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A Hypothetical Situation:

A prospective buyer visits your real estate property looking for a home to purchase. A leasing agent or even property manager greets him or her with a less than chipper or helpful attitude. As the prospect is shown the property and informed of its hopefully many benefits, your leasing agent continues their lackluster sales performance. At the end of the showing, your once potential prospect might be turned off from your property simply because of a horrible interaction with your leaser.

What does this mean? Did you lose a potential renter or buyer? Probably, but it also means so much more.

This is where real-time reviews can either be your best friend or your worst enemy.

Using their cell phone, the unsatisfied prospect could be posting a negative review of your property on multiple platforms in only the time it takes for them to walk to their car. (Twitter, Facebook, Blog, etc….)

Scary right? Now all of their friends know of the terrible sales experience. It gets worse. With the recent addition of social search to Google, people searching for your property on the Internet could possibly stumble upon their Twitter or Facebook update. Now the bad review goes beyond just their friend group.

So what can we do about this?

The answer seems simple. You outperform any consumer expectations. Is this possible? Maybe not, but it is an admirable goal.

What else?

A Trendwatching.com article suggests that companies should be extremely involved with the review process. This would mean monitoring reviews and responding to them, or actually providing a platform for reviews in order to gain insight and participation ease.

The reality is that people are going to say things about your property/brand. Why not take advantage of the good and bad? If you responded to someone’s positive Twitter comment about your property with a thank you, do you think that would help the chances of them buying or renting from you? You better believe it would. What if you apologized for the bad experience and invited them back for a special visit? It would definitely help.

This is something we need to be thinking about for next year. Real-time reviews will become more common as time passes. Are you ready to handle the good and bad? Let me know by leaving a comment below.

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The points here are that urbanites process and consume at a higher rate than suburbanites and because of that, they demand more innovative products. This in turn requires marketers and advertisers to come up with more innovative ways of communicating with these consumers.

The most interesting thing about this article is the relevancy it has with our current emerging market trends. Marketing to these urbanites will be based on innovation and transparency, which is something we are already seeing with social media.

The article mentioned above details a rapid increase of urban living within city limits, which makes me think that we will continue to use social media in order to achieve innovation and transparency.

Marketers question the ability of the older generations to adapt and respond to social media. This article makes a great observation, in that with the way marketing is heading, suburbanites will be tempted to act in the same manner due to near-total transparency of online marketing strategies.

So what is the take away from this?

The number of urbanities is increasing daily, so we should begin tailoring our strategies to accommodate their lifestyles and their means of information processing. What if you don’t develop or sell real estate inside the city? You should still be paying attention because these trends won’t be far behind for suburban settings.

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